Deliver Efficiency, Enhance Service, and Enable Strategy
Business Process Reengineering
Process Streamlining (PS) focuses on incrementally improving a process by improving or redesigning its steps. PS goals include improving effectiveness and efficiency and providing better customer service to enhance an existing process. PS asks How well are we doing the things we do? While Admissions is an example of a core process, it’s made up of many smaller business processes such as Application, Assessment, Notification and Acceptance. Any one of these business processes could be streamlined. PS recommendations focus on solutions that can be implemented in 90-to-120 days segments.
Business Process Reengineering (BPR) focuses on fundamentally rethinking and radically redesigning a process to bring about dramatic improvements in performance (Hammer & Champy, The Reengineering Revolution). BPR asks the fundamental question: Are we doing the right things? Goals include radical and dramatic outcomes to transform or replace a core process. Admissions is an example of a core process as it comprises multiple business processes and spans academic and administrative units. Significant recommendations result from a BPR, and implementation can take months or years.