Business Process Reengineering

Are we doing the right things?

Business Process Reengineering (BPR) is focused on fundamentally rethinking and radically redesigning a business process to bring about dramatic improvements in performance (Hammer & Champy, The Reengineering Revolution).


The primary goals of BPR are:

  • radical change
  • dramatic outcomes
  • transformation or replacement of an overall process


Working full time, a seconded team of 10 to 12 members is charged with redesigning a process to meet End Results. Team recommendations form a blueprint of the new process. Multiple projects result from the recommendations.

For a complete overview of JMA’s Business Process Reengineering methodology, download our Business Process Reengineering Overview (PDF).

BPR Methodology

Current Process Mapping

  • Mapping of current process
  • Note forms used, departments involved, resources used etc.
  • Evaluates functional effectiveness of the process in terms of service, client feedback, resources, backlog, duplication, and acceptability of output


  • Develop an extensive list of possible solutions to achieve the End Results (the more improbable, the better)


  • Calls, site visits, interviews, etc. with other organizations
  • Periodical and web research

Initial Design

  • Draft new design for the process
  • Map and write up new approaches

Walkabout Interviews

  • Interview stakeholders affected by the new design
  • Discover what information may have been overlooked

Final Design

  • Incorporate community input into the BPR Team’s work
  • Finalize the new design


  • Report writing
  • Full Team presents report to Executive Steering Committee and Project Sponsors